Description
We are a team with a strong track record of success at well-known companies, with a mission to redefine the future of Cloud DevOps.
We’re looking for a Customer Success Engineer to join our team in Tel Aviv!
At ControlMonkey, we’re on a mission to help cloud teams automate their cloud infrastructure with confidence. As a Customer Success Engineer, you’ll play a key role in helping our customers onboard, adopt, and thrive with our end- to-end Terraform automation platform.
This is a hands-on, technical role for someone who is customer obsessed If you’re proactive, cloud-savvy, and passionate about delivering real value – we want to meet you.
Responsibilities
- Lead onboarding processes for new customers, including kickoff calls, and success metric definition
- Guide customers through best practices to fully adopt and optimize their use of ControlMonkey
- Provide ongoing support via Slack/Teams, answer technical questions, and troubleshoot issues
- Conduct regular check-ins and QBRs to ensure account health and product value realization
- Proactively monitor usage and customer engagement; flag risks early and take ownership of resolution
- Collaborate with R&D & Product to prioritize and track feature requests from customers
- Write and maintain technical documentation, onboarding guides, and internal knowledge base articles
- Surface customer insights, product feedback, and expansion opportunities to the broader team
- Support renewal and upsell processes by ensuring customer satisfaction and identifying growth
Basic Qualifications
- 3+ years of experience in a technical, customer-facing role (e.g., Customer Success Engineer, Solutions Engineer, Technical account manager, or DevOps Engineer)
- Hands-on experience with at least one major cloud provider (AWS, GCP, or Azure)
- Strong familiarity with Git and version control workflows
- Understanding of CI/CD pipelines and infrastructure automation concepts
- Proven ability to guide customers through onboarding, adoption, and support
- Excellent communication skills in English (verbal and written)
- Experience working with US-based customers and flexibility for overlapping time zones
- Strong documentation skills, including writing onboarding guides and product docs
- A proactive, customer-obsessed mindset with a high sense of ownership
Preferred Qualifications
- Hands-on experience with Terraform or other Infrastructure-as-Code tools
- Ability to write and run SQL queries for usage metrics and reporting
- Background in cloud-native SaaS, preferably within DevOps, Cloud Management, or Developer Tooling
- Exposure to customer success frameworks, QBR preparation, and product feedback loops
- Familiarity with managing renewals or identifying expansion opportunities