We are a team with a strong track record of success at well-known companies, with a mission to redefine the future of Cloud DevOps.
We’re looking for a Head of Customer Success to join our leadership team in Tel Aviv.
At ControlMonkey, we’re on a mission to help engineering teams automate their cloud infrastructure with confidence. As our Head of Customer Success, you’ll lead the strategy and execution of our customer success function – shaping the customer journey from onboarding to renewal, and everything in between.
This is a high-impact leadership role for someone who is deeply customer-obsessed, data-driven, and passionate about building scalable processes, mentoring a growing team, and working closely with product and sales to drive customer value.
Head of Customer Success Responsibilities:
- Own the full post-sales lifecycle: onboarding, adoption, retention, and expansion
- Build, mentor, and scale the company Customer Success (CSEs, support, onboarding)
- Design and implement customer success frameworks, playbooks, and health tracking models
- Collaborate with R&D and Product to prioritize customer-driven improvements
- Partner with Sales to support upsells, renewals, and expansion opportunities
- Act as the voice of the customer internally – surfacing insights, blockers, and wins
- Lead QBRs with key accounts and support high-touch engagement for strategic customers
- Define and monitor key CS metrics (NPS, churn, engagement, product usage)
- Continuously improve the customer experience based on feedback and usage data
Basic Qualifications:
- 5+ years of experience in Customer Success or Technical Account Management
- 2+ years of experience leading and scaling CS teams in B2B SaaS environments
- Experience in Cloud or DevOps platforms.
- Strong ability to communicate technical concepts to both engineers and business stakeholders
- Excellent English (written and spoken), with experience working with US-based customers
- Proven track record of driving customer outcomes and measurable impact
- Customer obsessed.
Preferred Qualifications:
- Prior experience building CSM playbooks and scaling post-sales operations
- Hands-on familiarity with Terraform or cloud automation tools
- SQL skills for pulling usage and engagement insights
- Experience working with early-stage startups and fast-changing environments
- Strategic mindset with operational excellence
